Laser 2000 Service Support
Monday - Friday, 8 a.m. - 6 p.m. (GMT)
Phone: +33 6 60 07 16 98
Problems/questions can be reported to Technical Support at our service email addresses outside normal technical support hours. On top, service contract customers are equipped with an “extended service hotline” number. This number is available outside regular business hours.
Information needed for efficient service dialogue:
We first try to correct the fault during the initial phone conversation. In cases where the problem cannot be solved by phone a specialist will investigate a suitable strategy immediately. Then a solution timeline is agreed, to be implemented in close dialogue with the requesting customer.
In our experience well-trained employees are the key to best system performance and minimum service interruptions. To this end we offer training in operating the machines, but also in how to achieve optimal marking or engraving results and thus profitability for your laser system and customer satisfaction. We offer individual training courses customized to your needs, taking into account the specific requirements of operators, maintenance or service personnel. In a production close environment and modern training rooms we teach your staff the best system operation. If preferred, training can be done on site.
Based on many years of experience in ophthalmic our application specialists are familiar with RX- and other lab expectations. Depending on your individual needs we prepare and carry out the installation and find the accurate engraving and printing parameters for a smooth production start on site.